Support
CallSheet.One is the production-management app of Gear Tech Systems (GTS), used by our crew, staff and clients to run live events. If something is not working, or you have a question, we are glad to help.
Contact us
- Email jordan@geartechsystems.com. We answer within one business day, sooner on a show day.
- Call or text (714) 330-1650 if you are on a show and it cannot wait.
- Signed in already? Open the account menu (your photo) → Support to send a request that stays with your account.
Getting an account
CallSheet.One is for people who work with GTS. Your producer invites you, or you can request an account and GTS approves it. There is nothing to buy.
Signing in
- Sign in with your email and password, or ask for a sign-in link by email.
- Forgot your password? Use Forgot password on the sign-in page and a reset link comes by email.
- If you turned on two-factor sign-in, a six-digit code comes by text or email after your password. It lasts 10 minutes; “Send a new code” sends another. Lost your phone? Email us and an admin resets it.
- Five wrong passwords in a row pause sign-in for 15 minutes.
Notifications
In the app, turn notifications on in My profile → Notifications. If you said no to the first question, allow them in your phone's Settings → Notifications → CallSheet.One, then come back to the switch.
Deleting your account
In the app or on the website: My profile → Delete my account, then type DELETE to confirm. You are signed out everywhere and your sign-in is removed. The privacy policy explains what GTS must keep for tax and payroll, and why.
Reporting a post
Every post on a show's board has Report, which sends it to GTS to review. You can also email us about anything you see in the app.
Blocking someone
Block is on every board post and chat message that is not yours, and on each person in a conversation's details. Their posts and messages are then hidden from you (you see “Message from a blocked person · Show”), they cannot reach you by direct message, and they are not told. GTS is told so we can look into it within a day. Call sheets, schedules and booking requests from the office still reach you. Unblock from the same menu or from My profile → Blocked people.